How can we help your business?
Guides, documentation, and answers for businesses using rafiqPay.
Getting Started & KYB
Setting up your account, CAC verification, and test sandbox basics.
Payments & Refunds
Understanding payment statuses, fee deductions, and issuing customer refunds.
Payouts & 24h Security Holds
Maker-checker rules, cooling-off windows, and settlement bank matching.
Acceptable use
Which businesses and categories rafiqPay can serve, and why a business may be declined.
Need direct assistance from our team?
Our Lagos and Abuja support desks are available Monday to Friday, 8am – 6pm WAT.