← Back to Help Centre

acceptable use

Frequently asked questions and troubleshooting guides.

How long does KYB Tier 2 approval take?

Most CAC business verifications are completed within 24 to 48 business hours.

Why was a 24-hour hold placed on my payout?

Security holds protect your company against balance drain after bank account updates.

What is the processing fee cap?

1.5% capped at ₦2,000 per transaction regardless of transaction size.